PRIVACY POLICY

The objective of this policy is to inform interested parties about the different treatments carried out by this organization through the website and that affect personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and the Guarantee of Digital Rights.



IDENTIFICATION AND DATA OF THE RESPONSIBLE

SINERGIA SERVEIS S SL, with registered office in c/ Valencia 42, attic. 08915 Badalon (Barcelona), with NIF B19792738.

  • Telephone: 34 623 34 34 98
  • Contact email: hola@sinergia-serveis.com


PURPOSE OF PROCESSING YOUR PERSONAL DATA

USERS/BROWSERS OF THE CONTROLLER'S WEBSITE


We will process the personal data provided for:


  • Respond to requests, complaints and incidents submitted through our contact channels incorporated into the website.
  • Understand the behavior of the browser within the web in order to detect possible computer attacks on our website.
  • Comply with the legal obligations that are directly applicable to us and regulate our activity.
  • To protect and exercise our rights or respond to claims of any kind.
  • If applicable, sending commercial communications relating to the goods or services that make up our activity and/or news or bulletins related to our sector. Refusal to provide us with authorization will imply the impossibility of sending you information by the entity.
  • If applicable, manage your participation in contests and promotions held by the entity. Your refusal to provide us with authorization will mean that you will not be able to participate.
  • If applicable, send satisfaction and/or quality surveys. Refusal to provide us with authorization will mean that it will be impossible to evaluate the service provided.


LEGAL BASIS OF THE PROCESSING

  • USERS/BROWSERS OF THE CONTROLLER'S WEBSITE
  • The consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data would make it impossible to process your data for the aforementioned purposes.
  • To comply with the legal obligations that apply to us. In this case, the interested party may not refuse the processing of personal data.
  • In our legitimate interest to protect our image, business and reputation by preventing attacks on our website. In this case, the interested party may not refuse the processing of personal data, although they may exercise, where appropriate, the rights recognized in the "rights" section of this policy.


DATA RETENTION PERIODS OR CRITERIA

The personal data provided will be retained for the time necessary to fulfill the purposes for which they were initially collected.


Once the data is no longer necessary for the processing in question, it will be kept duly blocked in order to, where appropriate, make it available to the competent public administrations and bodies, judges and courts or the public prosecutor's office, during the limitation period for actions that may arise from the relationship maintained with the client and/or the legally established retention periods.


AUTOMATED DECISIONS AND PROFILING

The website does not make automated decisions or create profiles.


RECIPIENTS

During the period of processing your personal data, the organization may transfer your data to the following recipients:


  • Judges and Courts.
  • State security forces and bodies.
  • Other competent authorities or public bodies, when the person responsible has a legal obligation to provide personal data.
  • If applicable, to those Data Processors who provide us with services.



INTERNATIONAL DATA TRANSFERS

The organization does not carry out any International Data Transfer. In the event that it is subsequently necessary to carry out international data transfers, the degree of protection of the destination country will be verified and the guarantees required by the regulations will be adopted.


SOCIAL NETWORKS

In order to make you participate in our activity, and to be aware of our news, we inform you that SINERGIA SERVEIS S SL has created a profile on Social Networks.


All users have the opportunity to join our social networks or groups. However, you should keep in mind that, unless we request your data directly (for example, through marketing actions, contests, promotions, or any other valid way), your data will belong to the corresponding Social Network, so we recommend that you carefully read their terms of use and privacy policies, as well as, make sure to configure your preferences regarding the processing of data.


Below, we detail the link to the privacy policy on the different Social Networks in which we have a presence, so that you can access the privacy policies at any time and configure your profile to guarantee your privacy:

  • Facebook: https://www.facebook.com/privacy/policy
  • Instagram; https://privacycenter.instagram.com/policy
  • Whatsapp: https://www.whatsapp.com/legal/privacy-policy


RIGHTS

Interested parties may request more information about the processing of their personal data as well as exercise at any time and free of charge the rights of access, rectification and deletion, as well as request that the processing of personal data be limited, oppose it, request the portability of the same (wherever technically possible) or withdraw the consent given and, where appropriate, if it is not the subject of a decision based solely on automated processing, including profiling.


To do this, you can use the forms provided by the organization, or send a letter to the postal address or email address referenced in the heading. For appropriate purposes, we inform you that you may be asked for your ID card or any other similar document, in order to prove your identity, provided that this cannot be done by other less intrusive means.


In the event that you feel that your rights regarding the protection of your personal data have been violated, especially when you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the competent Data Protection Control Authority (Spanish Data Protection Agency), through its website www.aepd.es


In compliance with the provisions of article 21 of Law 34/2002 on information society services and electronic commerce, if you do not wish to receive further information about our services, you can unsubscribe by sending an email to hola@sinergia-serveis.com, with the subject “UNSUBSCRIBE”


TRUTHFULNESS OF THE DATA

The interested party guarantees that the data provided is true, accurate, complete and up-to-date; committing to inform of any change regarding the data provided, through the channels enabled for this purpose and indicated in point one of this policy. He/she will be responsible for any damage or harm, both direct and indirect, that may occur as a result of the breach of this obligation.



In the event that the user provides data from third parties, he/she declares that he/she has the consent of the interested parties and undertakes to transfer the information contained in this clause, exempting the organization from any liability arising from the failure to comply with this obligation.


MODIFICATIONS AND UPDATES

This privacy policy may be modified/updated in accordance with established legal requirements or in order to adapt this policy to the instructions issued by the Spanish Data Protection Agency, or as a result of changes to our website. For this reason, we advise users to periodically visit our Privacy Policy.


If you have any questions about this policy, you can contact SINERGIA SERVEIS S SL through the forms provided by the organization, or send a letter to the postal address or email referenced in the heading.



Last reviewed January 26, 2025.